This Privacy Policy applies to information collected through www.thedesignersfoundry.com and in the course of providing our font software and related services.

Information We Collect:

We collect personal information only where necessary to operate our business and provide our services. This may include:

• Name

• Email address

• Company name

• Billing information

• Project information provided at checkout

• Postal address (if supplied)

• Technical information such as IP address and basic website usage data.


You may provide personal information when you:

• Make or attempt to make a purchase

• Subscribe to our email newsletter

• Complete a checkout form

• Submit a contact form

• Email us directly

We will never sell your information.


We Use Information To:

• Process and fulfil orders

• Deliver font software and license documentation

• Maintain licensing records

• Provide customer support

• Send transactional emails (receipts, download links)

• Send abandoned cart reminders

• Send marketing communications where you have opted in

• Improve our website and services

We process personal information in accordance with the New Zealand Privacy Act 2020 and, where applicable, the EU General Data Protection Regulation (GDPR).

Legal Basis (for EU/UK Individuals)

Where GDPR applies, we process personal data on the following bases:

• Performance of a contract (e.g. fulfilling a font license purchase)

• Legitimate interests (e.g. maintaining licensing records, preventing misuse)

• Consent (e.g. email newsletter subscriptions)

• Legal obligation (e.g. tax and accounting requirements)


Payment Data

We do not store or directly process credit card details. Payments are securely handled by Stripe. Payment data is processed in accordance with Stripe’s privacy and security policies.


Email Marketing

If you subscribe to our newsletter, your email address is stored with MailerLite for the purpose of sending occasional updates. You may unsubscribe at any time using the link provided in our emails.


Data Retention

We retain personal information only for as long as necessary to:

• Maintain licensing and transaction records

• Comply with legal, tax, and accounting obligations

• Resolve disputes

• Enforce our license terms

Certain transaction records may be retained as required by law.


Data Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, or disclosure.


International Transfers

Our service providers (including payment and email providers) may process data outside New Zealand. Where this occurs, appropriate safeguards are in place in accordance with applicable data protection laws.


Your Rights

You have the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of personal information, subject to legal and contractual obligations

Requests can be made using the contact details below.

The Designers Foundry Ltd

PO Box 17568

Sumner

Christchurch 8840

New Zealand

Email: hi@thedesignersfoundry.com

Cookie Policy

This statement explains how we use cookies on our website (thedesignersfoundry.com). For information about what personal information we handle please see our Privacy Policy.

What is a cookie?:

A cookie is a tiny file that is placed on your computer or device. It is estimated over 90% of websites online use some form of cookies. Cookies help tell you apart from other users. They remember your settings and preferences and overall help us to provide a better experience when you use our website. They also helps us improve our website.

This statement explains how we use cookies on our website (thedesignersfoundry.com). For information about what personal information we handle please see our Privacy Policy.

What is a cookie?:

A cookie is a tiny file that is placed on your computer or device. It is estimated over 90% of websites online use some form of cookies. Cookies help tell you apart from other users. They remember your settings and preferences and overall help us to provide a better experience when you use our website. They also helps us improve our website.

Cookies we use:

We keep our cookie use to a minimum. We use the following types of cookies:

• Necessary cookies to make our website function as intended. Without these cookies services like placing an order cannot function. Cookies that will allow the website to remember choices between pages you make and provide an easier, faster shopping experience.

• Performance cookies to learn about how you interact with our website. For example which pages you visit the most or which pages you exit our website from. We use this information to improve our website to give you and others a better experience.

We use Google Analytics and Meta Pixel.

The following terms and conditions constitute our Souvenirs Terms. If you wish to purchase any souvenir items you must agree to these terms.

Shipment processing times:

We ship from our office located in New Zealand. All Orders are processed within 2-5 business days. Orders are not shipped on weekends or holidays. If a product is a pre-order these timeframes do not apply. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery also. If there will be a significant delay in shipment of your order, We will contact you via email. Generally to the USA or EU delivery of most orders arrive in around 3-5 weeks. But you should allow up to 8 weeks before considering your order to be lost and contacting us.

Shipping rates & delivery estimates:

All shipping costs are included in the listed prices of our products. The shipping is via NZ Post AirMail only.

Shipment confirmation & order tracking:

You will receive an order confirmation email once your order has been placed. You will receive another email when your order is shipped however tracking may not be provided at this time. All orders are AirMail tracked, meaning your order might not receive all tracking updates since it uses the mail system and is not couriered. It is also possible tracking a New Zealand sent package may not be possible in your country, meaning you may not be able to track your order fully. We receive a notification once your order is delivered, however since the order will physically be with you we don’t tend to share this update unless requested.

Customs, Duties and Taxes:

We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes). Please consider this before ordering. If your order is returned to us due to failure to pay customs or taxes we can not refund you as we will be charged for the return shipping. Additional shipping fees will apply to resend your order.

Returns:

If your order is returned to us for any reason, to resend the order will require additional shipping fees to be paid by the customer as set by NZPost, even if originally the product had free shipping. Should you not be satisfied with your order and wish to return it or the sizing was incorrect return shipping costs are the customers responsibility. The product must be returned in brand new condition to receive a refund. Free products can not be returned, exchanged or refunded.

Damages:

Should your order arrived damaged or you think your order is lost (8+ weeks since shipped), please contact us, we will assist you. Please save all packaging materials and damaged goods, send multiple clear photos documenting the damage. Without photos we can not assist or refund you.

Warranty:

No warranty is provided with clothing items once worn and/or washed by the customer. Any damage or faults to clothing items on arrival must be reported within 48 hours of delivery. A 30 day warranty is provided on paper based products (books, posters). All other products have a 1 year warranty. We reserve the right to fully or partially replace products before issuing a refund. Any warranty based return shipping costs are the customers responsibility.

PO boxes:

We can not ship to PO boxes. If you enter your address as a PO box we will refund and not ship your order. We can not hold stock while you correct your address.

Product availability:

Your order is not confirmed or guaranteed until you receive a shipping notification email. Should any ordered product(s) not be in stock we are sorry, we will refund you automatically for those items and ship all other items.

Incorrect information:

Should you provide incorrect information please let us know before your order is shipped. Changes to shipping addresses, sizes or order information is not possible once shipped and will not be refunded.

Incorrect sizes:

Should a clothing item not be the right size you can swap it or request a refund. Your item must be returned to us in brand new condition. Return shipping fees are to be paid by the customer. Should your order get lost or damaged while being returned no refund will be given.

Change of mind:

We do not offer refunds or exchanges for change of mind purchases. Please choose carefully before completing your order. If you have questions about a product, feel free to contact us prior to purchasing.

Printed goods:

All printed or paper based goods, such as posters or specimens, are sent via Airmail as a letter without tracking. You will not receive a shipping notification. Orders are dispatched within 48 hours. Please allow 2 to 8 weeks for delivery, depending on your location. Printed goods can not be returned.

For any questions please contact us.